In the framework of the South Programme III, the European Commission for the Efficiency of Justice (CEPEJ) organised a workshop for judges and staff of the Egyptian Council of State on conducting satisfaction surveys aimed at court users in Cairo, Egypt, on 18 February 2020.

The objective of the workshop was to introduce participants from the Council of State to the objectives and prerequisites of the dialogue with court users, primarily through conducting satisfaction surveys. CEPEJ pays particular attention to taking into account users’ expectations on the functioning of the courts and to conducting satisfaction surveys as a means to identify these expectations and to increase the quality of justice and courts. In this regard, CEPEJ developed the “Handbook for conducting satisfaction surveys aimed at Court users in Council of Europe member States”.

The workshop allowed for an exchange on good practices and lessons learned from implementation of court users’ satisfaction surveys, as well as concrete and practical discussions on the organisation and conduct of satisfaction surveys.

The workshop was opened by the President of the Egyptian Council of State, Judge Mohamed Hossan Eldee, in the presence of representatives of the Delegation of the European Union in Cairo. Eminent international experts of the CEPEJ, as well as the President of the Working Group on Quality of Justice participated in this workshop.

The South Programme III (2018-2020) aims to ensure the sustainability of earlier results by contributing to reinforcing human rights, the rule of law and democracy in the Southern Mediterranean region in accordance with European and other international standards based on a demand-driven approach. The programme holds as its main focus the combating of all forms of violence against women. The programme has a budget of €3334000 funded 90% by the European Union and 10% by the Council of Europe as the organisation in charge of the implementation.

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Press release

South Programme III