For the caller, it’s not just a phone call – it’s a lifeline, often made in difficult, vulnerable, or dangerous circumstances. The role carries a unique responsibility, requiring not only training and experience, but also calmness, presence, and compassion. To enable the police officers of the Family and Juvenile Protection Department (FJPD) to further enhance their ability to manage the Help Hotline 106#, EUPOL COPPS Advisers organised a workshop for about 35 FJPD officers, coming from all West Bank districts to Ramallah from 8 to 10 of April.
EUPOL COPPS Head of Mission (HoM), Karin Limdal and Chief of the Palestinian Civil Police Major General Allam Al-Saqqa inaugurated the workshop and encouraged vulnerable people to come forward and file complaint once experiencing domestic violence. During the three-day event, two EUPOL COPPS trainers introduced the use of structured checklists for professionals responding to calls of threats or violence. The participants also performed practical exercises and used scenarios as well as role-plays to better respond to callers experiencing danger. The police officers gained practical experience in using the checklists during live scenarios, strengthened their ability to manage calls and understood the importance of documentation and coordinated response.
Palestine *
Algeria 
Egypt 
Israel 
Jordan 
Lebanon 
Libya 
Morocco 
Syria * 
Tunisia 
